All orders are shipped via UPS during business hours (Monday - Friday).
Please allow 3-5 business days for your item to be shipped once your order has been processed.
For art, ceramics, and/or multiple items that exceed our flat rate shipping fee, there will be additional shipping costs to your order. For a quote please contact Upstairs at 805-565-1503.
UPS only ships to physical addresses. We do not ship to PO Boxes.
Shipments to Hawaii and Alaska will have additional costs. For a quote, please contact Upstairs.
If you are not satisfied with your order, or feel it was misrepresented, Upstairs will refund or exchange your purchase total minus the cost of shipping within 7 days of receipt.
If a shipment is damaged upon receipt, we will refund your credit card the total cost including shipping.
The customer is responsible for the payment of all returns.
Returns that exceed 7 days will need to be approved before being returned and credited.
Exchanges or refunds will be processed 5-7 days of the item being returned.
All returns need to be sent in their original packaging in the original condition, if the return is damaged, we have the right to refuse the return.
We charge tax for shipments within the state of California.