SHIPPING AND RETURNS

SHIPPING

Receive FREE shipping on all orders throughout the US. 

* Exclusions apply on paintings over 24" x 24". For a quote prior to purchase, please contact Upstairs at 805-565-1503.

Orders are shipped during business hours (Monday - Friday)

Please allow 3-5 business days for your item to be shipped once your order has been processed unless expedited rates are chosen.

RETURNS

If you are not satisfied with your order, or feel it was misrepresented, Upstairs will refund or exchange your purchase total minus the cost of shipping within 7 days of receipt.

If a shipment is damaged upon receipt, we will refund your credit card the total cost including shipping.

The customer is responsible for the payment of all returns. 

Returns that exceed 7 days will need to be approved before being returned and credited. 

Exchanges or refunds will be processed 5-7 days of the item being returned. 

All returns need to be sent in their original packaging in the original condition, if the return is damaged, we have the right to refuse the return.

TAX

We charge tax for shipments within the state of California.